How To Unlock an Arctos User Account

Documentation

Caution

Do Not unlock an account unless you are fully aware of the circumstances under which it was locked and are, or are in communication with, the “supervisor” of all collections to which the user has access. Assume all unlock requests are phishing attacks until proven otherwise.

Navigation: Manage Arctos > Roles/Permissions > Arctos Users

Search for the Arctos username for the account to be unlocked

Screen Shot 2020-04-14 at 8 43 05 AM

Select the correct username

Screen Shot 2020-04-14 at 8 43 11 AM

Select “unlock”

Screen Shot 2020-04-14 at 8 43 17 AM

Select “Unlock and reset user account”

This will generate an email to the user who must respond and reset their password.

Screen Shot 2020-04-14 at 8 43 24 AM